FAQ's

Choosing the right Aiper depends on your pool size, pool type, surface, shape and the areas you want to clean.

For example, Scuba SE is designed for flat pool-floor cleaning, while models such as Scuba S1, S3 and V3 offer broader cleaning capabilities.

Use our Compare page to explore the differences between models, or contact us if you need help choosing the right cleaner for your pool.

Cleaning coverage depends on the model.

Some Aiper cleaners are designed for pool floors, while selected models can also clean walls and waterlines.

Always check the specifications of your specific Aiper model before use to understand its supported cleaning surfaces.

Pool compatibility varies by model.

Factors such as pool size, pool depth, surface, shape and cleaning area can affect which Aiper is suitable for your pool.

Before purchasing, check the product specifications for your chosen model to make sure it is compatible with your pool.

Pool compatibility varies by model.

Factors such as pool size, pool depth, surface, shape and cleaning area can affect which Aiper is suitable for your pool.

Before purchasing, check the product specifications for your chosen model to make sure it is compatible with your pool.

Aiper's Scuba range uses cordless robotic pool-cleaning technology, so the robot operates without a power cable running through the pool.

The exact charging, battery and control features vary by model.

Select the Aiper product you want, choose any available options, add it to your cart and proceed to checkout.

Enter your delivery and payment details, review your order and complete the purchase.

Once your order is successfully placed, you will receive an order confirmation using the contact information provided during checkout.

Available payment methods will be displayed during checkout based on the payment options supported on the Aiper India website.

Your payment information is processed through secure payment systems. 

Delivery timelines depend on your location and the shipping service available for your order.

Once your order has been shipped, you will receive shipping confirmation and tracking information through the contact details provided during checkout.

You can use the tracking information to follow your shipment.

If your order is still being processed, you may be able to request a cancellation or change.

Once an order has been fulfilled or shipped, changes or cancellations may no longer be possible. Contact Aiper Customer Support as soon as possible if you need to make a change.

Aiper's current FAQ states that orders can be cancelled or changed while they are still in processing status; fulfilled or shipped orders follow a different process.

If you need to return a product, contact Aiper Customer Support with your order details before sending the product back.

The product should be returned according to the applicable return instructions and with the required accessories and packaging.

Before using your Aiper for the first time, fully charge the device and read the user manual for your specific model.

Depending on the model, you may need to configure the Aiper App, select a cleaning mode or complete additional setup steps.

Once setup is complete, place the robot in the pool according to the instructions for your model and start the cleaning cycle.

The starting process depends on your model.

Some Aiper cleaners use one-click or physical-button activation, while compatible models can also be controlled through the Aiper App.

For example, Scuba SE uses one-click activation and provides different cleaning modes through its physical controls.

Always follow the activation instructions provided with your specific model.

App functionality depends on the model.

Compatible Aiper cleaners can provide features such as cleaning-mode selection, cleaning records, scheduling, notifications, device information and firmware updates.

The available features may differ between models, so check your product's specifications or user manual for the exact App functions supported.

Aiper's current support resources provide model-specific support and instructional material for its Scuba range.

After each cleaning cycle, remove the robot from the pool and rinse the filter and relevant components to remove collected debris.

Check the brushes, wheels or tracks for anything that may be stuck and clean the robot with fresh water when required.

Always allow the device to dry as instructed before storage and follow the maintenance recommendations in your model's user manual.

Aiper recommends removing its cleaners from the pool after use and rinsing the filters before storing them.

Aiper recommends removing the cleaner from the pool after each use and storing it according to the instructions for your model.

Do not leave your Aiper submerged for extended periods unless your specific product documentation states otherwise.

Before storage, rinse the filters and make sure the cleaner is prepared according to the user manual.

First, check that the robot has enough battery and that it has been switched on correctly.

Then check the brushes, wheels or tracks and remove any debris that may be preventing movement.

Make sure the filter and other components are correctly installed.

If the problem continues, refer to your model-specific troubleshooting guide or contact Aiper Customer Support.

Aiper maintains a model-specific troubleshooting centre covering issues including cleaning, errors, setup and other product problems.

Start by checking and cleaning the filter.

Then inspect the brushes, wheels or tracks for trapped debris and make sure the relevant components are correctly installed.

Also check that you are using the appropriate cleaning mode and that your pool conditions are within the specifications of your model.

If cleaning performance does not improve, contact Aiper Support for further assistance.

Check the battery level first.

If the battery is sufficient, check the filter and cleaning components for blockages or trapped debris.

For App-compatible models, check the Aiper App for device notifications or status information.

If the robot continues to stop unexpectedly, consult the troubleshooting guide for your model or contact Aiper Customer Support.

Aiper's support centre provides model-specific troubleshooting resources for the Scuba range.

Make sure your phone is connected to a compatible network and that Bluetooth or Wi-Fi permissions required by your model are enabled.

Restart the Aiper App and your robot, then try pairing the device again.

If the issue continues, check the model-specific App setup instructions or Aiper's troubleshooting resources.

App connectivity and available functions vary by model, so follow the instructions for your specific Aiper cleaner.

Check that the charger is correctly connected to the power source and the robot or charging dock, depending on your model.

Inspect the charging connection for dirt, moisture or visible damage and make sure the robot is completely dry before charging.

If the device still does not charge, stop using it and contact Aiper Customer Support for assistance.

For warranty or service requests, keep your proof of purchase, order details and product information ready. Aiper's warranty process requires proof of purchase for claims.