Privacy policy

Last Updated: 02-September-2026

Aiper India respects your privacy. This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit the Aiper India Website, place an order, register a product, request support or otherwise interact with us.

This Policy applies to the Aiper India D2C Website and related customer interactions. It should be read together with our Terms of Service, Shipping Policy, Return, Refund & Exchange Policy and Warranty & Support Policy.

1. Who Is Responsible for Your Personal Data?

The Aiper India entity identified below is responsible for personal data processing for which it determines the purposes and means of processing, subject to applicable Indian law.

Legal Entity: Cavitak Marketing Pvt Ltd
Registered / Corporate Office:  Cavitak, 9, Vitthalbhai Patel Colony, Opp. Lakhudi Talavdi, Naranpura, Ahmedabad, Gujarat, 380014. 
Website: https://aiperindia.com/
Customer Service: services@aiperindia.com

2. Personal Data We Collect

Depending on how you interact with us, we may collect:

Identity and contact information such as name, email, mobile number and billing/delivery address.

Account information such as login details, account preferences and communication history.

Order and transaction information including order number, products purchased, invoice, payment status, cancellation, return and refund information. Payment credentials may be processed directly by payment service providers.

Product information such as model, serial number, product registration, warranty and service history.

Support information including emails, chats, WhatsApp messages, support tickets, call records where lawfully retained, complaints, photographs and videos.

Website and device information such as IP address, browser type, device information, pages viewed, clicks, session information and similar technical data.

Connected-product or app information, where applicable, such as device status, firmware/software version, diagnostic information, error codes, connectivity and network information required for the relevant functionality.

Location information where necessary for delivery, installation, service coordination or a product feature and where permitted by law.

Reviews, ratings, photographs, videos, testimonials and feedback that you voluntarily submit.

3. How We Use Personal Data

To create and manage accounts and process orders, payments, delivery, cancellation, returns and refunds.

To register products and provide warranty, repair, replacement, installation and technical support.

To communicate order, delivery, service, security, product and policy updates.

To operate, maintain, secure and improve the Website, products and customer experience.

To investigate fraud, abuse, security incidents and other unlawful or unauthorised activity.

To conduct analytics, reporting, research and product improvement, including aggregated or de-identified analysis where appropriate.

To send promotional communications where permitted by applicable law and based on the applicable consent or lawful basis.

To comply with legal, tax, regulatory and law-enforcement requirements and to establish, exercise or defend legal claims.

4. Legal Basis and Consent

We process personal data on grounds permitted by applicable law, including consent, performance of a contract or steps requested before entering into a contract, compliance with legal obligations, protection of rights and safety, fraud prevention and other lawful grounds. Where consent is required, we will seek it appropriately. You may withdraw consent where permitted by law; withdrawal will not affect processing already carried out lawfully.

5. How We Share Personal Data

We do not sell personal data to third parties for money. We may share information with parties that need it to provide the Website or our Services, including:

Payment gateways and financial service providers.

Logistics, delivery, installation and authorised service partners.

Website hosting, e-commerce, CRM, customer-support, cloud, IT and cybersecurity providers.

Analytics, advertising and marketing providers where permitted by law.

Aiper group companies and authorised distributors/retailers where required for product or service support.

Government authorities, regulators, courts, law-enforcement agencies and professional advisers where required or permitted by law.

Relevant parties in a merger, acquisition, restructuring, financing or sale of business, subject to applicable law.

6. Shopify and Other Third-Party Services

The Website may use Shopify and other third-party providers for e-commerce, checkout, order management, payments, security, analytics, customer support and related services. These providers may process information under their own terms and privacy policies. The actual providers used on the Website may change over time.

7. Cookies and Similar Technologies

We may use cookies, pixels, tags, SDKs and similar technologies to provide essential Website functions, remember preferences, understand Website usage, measure campaigns and, where permitted, support advertising. You may control certain cookies through browser or Website controls. Disabling some technologies may affect functionality.

8. Data Security

We use reasonable technical, organisational and administrative safeguards designed to protect personal data from unauthorised access, disclosure, alteration, loss, misuse or unlawful processing. However, no internet transmission or storage system can be guaranteed completely secure.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including order records, warranty/service records, legal and tax requirements, fraud prevention, dispute resolution and enforcement of rights. When no longer required, data will be deleted, destroyed or anonymised as permitted by law.

10. International Transfers

Aiper, its affiliates or service providers may process or store personal data in India or other jurisdictions. Transfers outside India will be handled in accordance with applicable Indian law and government requirements.

11. Your Rights

Subject to applicable law, you may have rights relating to access to information about processing, correction or updating of personal data, deletion where legally permitted, withdrawal of consent where applicable, nomination of an individual to exercise your rights in the event of your death or incapacity, marketing preferences and grievance redressal. We may verify your identity before processing a request.

Requests may be submitted to [Privacy / Data Protection Email]. We will respond within the period prescribed by applicable law.

12. Marketing Communications

Transactional, security and service communications may continue even if you opt out of marketing. Promotional communications will be sent only where permitted by law. You may opt out through the unsubscribe mechanism or by contacting us.

13. Children’s Data

Aiper India treats any individual below 18 years of age as a child, in line with the Digital Personal Data Protection Act, 2023. We do not knowingly process a child’s personal data without verifiable consent from a parent or lawful guardian, obtained through the consent mechanism made available on the Website or App. If we learn that a child’s personal data has been collected without such consent, we will take steps to delete it.

Regardless of consent, we do not undertake tracking or behavioural monitoring of children, and we do not direct targeted advertising at children.

14. Grievance Redressal

Privacy grievances will be handled in accordance with applicable law and our internal grievance process.

We aim to acknowledge and resolve grievances within the timeframe prescribed by applicable law. If you remain dissatisfied with our resolution, you may escalate your grievance to the Data Protection Board of India, established under the Digital Personal Data Protection Act, 2023.

15. Data Breach Notification

If we become aware of a personal data breach that affects you, we will assess it and, where required by applicable law, notify the Data Protection Board of India and affected individuals of the breach without unreasonable delay, together with the nature of the breach and the steps being taken to address it.

16. Governing Law and Jurisdiction

This Policy is governed by the laws of India. Subject to applicable law, the courts at Ahmedabad, India shall have exclusive jurisdiction over any disputes arising out of or in connection with this Policy.

17. Changes to This Policy

We may update this Policy to reflect changes in our products, services, technology, processing practices or applicable law. The latest version will be published on the Website with the revised date.