Refund policy

Last Updated: 02-September-2026

This Policy applies to purchases made directly through the official Aiper India Website. Purchases through marketplaces, authorised retailers or other third-party sellers are governed by the applicable seller/platform policy, without affecting statutory consumer rights.

1. Change-of-Mind Returns

Aiper India does not generally accept returns solely due to change of mind, personal preference, dissatisfaction after use, incorrect understanding of features or change in requirements, except where a return/refund right is provided by applicable law, a specific promotion or this Policy.

2. Damaged, Defective or DOA Products

If a product is damaged, defective, non-functional or Dead on Arrival, contact us as soon as possible, preferably within 48 hours of delivery, with Order ID/Invoice Number, product model and serial number, description of the issue and clear photographs/video where applicable.

We may conduct troubleshooting or arrange inspection. After verification, the resolution may include repair, replacement or refund, as applicable under the relevant policy and law.

3. Incorrect Product / Missing Components

For an incorrect product or missing accessory/component, contact us promptly with order details and supporting photographs. After verification, we may arrange pickup, replacement, delivery of the missing item or another appropriate resolution.

4. Exchange / Replacement

Replacement may be offered for verified manufacturing defects, DOA, transit damage, incorrect products, missing/incorrect components or other eligible cases. Replacement is subject to availability. If the same product is unavailable, an alternative remedy, including refund where applicable, may be offered.

5. Non-Eligible Cases

Subject to statutory rights, claims may be declined where the issue results from misuse, negligence, improper installation/operation, failure to follow the user manual, unauthorised repair/modification, post-delivery physical damage, normal wear and tear, incompatible accessories, accidental damage or another matter excluded by the Warranty Policy.

6. Cancellation

Orders may generally be cancelled before dispatch by contacting Customer Support. After dispatch, cancellation may not be possible and the applicable return/refund process will apply.

7. RTO / Refused Delivery

If an order is returned to origin because of customer refusal, incorrect/incomplete address, customer unavailability or another customer-attributable reason, Aiper may contact the customer regarding re-delivery or refund options. Where legally permissible, reasonable logistics/handling costs actually incurred may be deducted from an applicable refund.

8. Return Pickup and Inspection

Approved returns/replacements may be collected by Aiper or an authorised logistics partner. The product may be inspected for condition, serial number, accessories, packaging and physical damage. Retain original packaging and accessories until the matter is resolved.

9. Refunds

Approved prepaid-order refunds will generally be made to the original payment method. COD refunds, where applicable, will generally be processed by bank transfer or another approved method. Approved refunds are generally initiated within 7–10 business days after the applicable cancellation, return or inspection process is completed; bank/payment-provider timelines may vary.

10. Promotional Orders

Bundles, combos, free gifts and promotional offers may have additional return/exchange conditions. Where a promotional return is approved, associated promotional items may be required to be returned together, subject to applicable law.

11. Consumer Rights

Nothing in this Policy limits statutory consumer rights or remedies available under Indian law. Where applicable law requires a return, replacement, repair or refund, those rights will apply.

12. How to Raise a Request

Email: services@aiperindia.com
Phone: +91 7969595011
Hours: Monday–Saturday, [10:00 AM–7:00 PM IST].
Keep your Order ID/Invoice Number and Product Serial Number available.